Terms of Use & privacy

Please read these Terms of Use ("Agreement") carefully before using the NTB reporting application ("the NTB App") provided by the EAC ("the Provider"). By using the NTB App, you agree to be bound by these Terms of Use. If you do not agree with any part of the Agreement, do not use the NTB App.

Application Purpose

The NTB reporting mobile application is designed to allow users to record Non-Tariff Barriers (NTB) complaints from their mobile phones. The NTB App serves as an extension of the current system available at http://tradebarriers.org/.

User Responsibilities

  • By using the NTB App, you agree to provide accurate, current, and complete information, including your email address, mobile number, and name, as required by the NTB App.
  • You acknowledge that the information you provide through the NTB App will be collected and used by Regional Focal Points to help resolve the reported NTB complaints in a timely manner.
  • You are solely responsible for maintaining the confidentiality of your NTB App account and password. Any actions taken using your account will be considered your responsibility.
  • You agree not to use the NTB App for any illegal, unauthorized, or prohibited purposes.

Privacy and Data Collection

  • The Provider collects and processes personal information provided by users in accordance with applicable data protection laws and its Privacy Policy.
  • The personal information collected, including email addresses, mobile numbers, and names, will not be displayed publicly on the internet but will be shared with Regional Focal Points to facilitate issue resolution.
  • Please refer to the Provider's Privacy Policy for detailed information on data collection, use, and protection.

Intellectual Property

  • the NTB App and all its contents, including but not limited to text, graphics, images, logos, and software, are the intellectual property of the Provider or its licensors and are protected by copyright and other intellectual property laws.
  • You agree not to reproduce, distribute, modify, create derivative works of, publicly display, or use any content from the NTB App without prior written permission from the Provider.

Licensing Fees

  • the NTB App is provided to users free of charge. However, the Provider reserves the right to introduce licensing fees or charge for additional features or services in the future.
  • Any licensing fees or charges will be clearly communicated to users, and their acceptance and payment will be required before accessing the additional features or services.

Termination

  • The Provider reserves the right to suspend or terminate your access to the NTB App at any time without prior notice if you violate these Terms of Use or engage in any unlawful or unauthorized use of the NTB App.
  • You may also terminate this Agreement at any time by discontinuing the use of the NTB App.

Disclaimer and Limitation of Liability

  • the NTB App is provided on an "as-is" basis without warranties of any kind, whether express or implied.
  • The Provider shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the NTB App, including but not limited to damages for loss of profits, data, or other intangible losses.

Governing Law and Jurisdiction

  • These Terms of Use shall be governed by and construed in accordance with the laws of East African Community (EAC).